Rude treatment a Capitec Bellingham Park Mall

At about 09h45, i visited a capitec bank in Richards bay Bellingham park mall. The lady by Nondumiso gave a ticket no 83 and i set down. My number was not called on the speaker and the speaker called no 87 and 89. I thn went back to Nondumiso and told her that my number has not been called. She made wait for about 10minutes before attending to me. When she finally attended to me i told her the story and she just gave me another ticket no 98 which meant that i had to rejoin the que. I then asked why must be the last person bcs i was at the bank before the people that i had to join. Nondumiso told me that it is my duty to listen to speaker that is calling numbers and if i failed to listen thn i must be given another ticket. I told her that In Durban Smith Street and in La Lucia the same thong happen where the machine did not call other numbers and they ddnt tell me to rejoin the que bcs the fact of the matter was I came to the bank first hence they asked one of the consulteants to help me. This lady responded by telling me that "unfortunately they dont do that in this branch". I then asked to see the manager and Nondumiso spoke to some telling to confirm that they cnt assist me unless i take another ticket and that guy just responded without even facing at me confirming Nondumiso's Story. I insisted that i have to see the manager and Nondumiso told me to wait, and shebcontinued to attend other clients for about 5mins and i told her that i was in a hurry thn she went to an Indian Lady who has a desk right by the door next to where Nondumiso is working welcoming clients They spoke thn laughed, after that Nondumiso went back to where she works and continued to work without saying a word to me. I than told her again that i wanted to see the manager and she told me that she is coming and I just lost it and left the bank bcs it was clear that they didnt want to assist me. I went to that branch bcs the branch thatbis in boardwalk is closed and i did not know that i was going to be treated like this. I know for a fact that the machine they use to call out numbers is not reliable bcs it had hapened to me before not once but twice fortunately in tjose branches they care about customers such that they made a plan for me without interogating me and insulting my listening s****s. Nondumiso was very rude to me, the manager failed to come to me and listen to me as a client. Why do we have same branches not operating the same way, for one and the same challenge you get different treatment. I went to the bank to check my credit card, I also have a loan with this bank bcs i trust it but today this bank showed me another side of it. I very disappointed