KJ
Kyle J

1 reviews | Active since Jun 2015

22 Jun 2016, 05:50

Rude to clients

<p>Yesterday I walked in to the roodepoort cbd branch to increase my daily limit before closing time at the branch. The manager told me in a rude manner to get out and had no proper way in speaking to me telling me they need to go home and cannot help me. How can you make a person like that a manager bad example to others... really going to close my account there </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jun 2016, 08:40
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank