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Caroline C

1 reviews | Active since Nov 2018

06 Nov 2018, 18:32

Rude teller

Hi on the 30th of September I was at the capitec bank in springs avenues. A lady by the name of Nolwazi was very rude to me, I walked to her desk with a smile and I greeted her but she was not smiling she just rep**** and I told her that I would like to have my phone app activated she said give me your phone. I had a new notification and opened it and she said can I have your phone in Zulu. I gave it to her and asked for my bank card I didn't hear her very well and with an attitude she was moving her finger saying I said give me your card. I requested to her that since I was on the que(for withdraw) outside can I quickly go and remind the person next me that I'll come just now. She said to me Im not gonna wait for you I have so many customers she pulled out the papers and said sign here and go.

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Nov 2018, 08:42
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank

Best regards,