AK
Andiswa K

1 reviews | Active since Jul 2019

08 Oct 2019, 12:49

RUDE STAFF AT GOVAN MBEKI BRANCH IN PE

I went to a Capitec Bank Branch here in Port Elizabeth, the Branch in Govan Mbeki on Friday the 4th of October 2019. I wanted to deposit money and when I got to the ATM's outside there was a sign that said "no deposit"... so I went inside because it was a bit of an urgent situation and I needed to deposit the money as soon as possible, when I walked in there was no one at the door to generate a ticket for me, so I was making my way towards the tellers, two African ladies, and one very aggressively asked what I wanted and I said I am here to make a deposit and she said "ok khawuleza ke iza" (ok come quick) and as I was struggling to take out the money from my jeans pocket she said "hay yeka" ( no forget it) so I was confused and asked her what exactly is she saying and she said she cant help me. No explanation nothing, very rude staff.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Oct 2019, 09:24
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply12 Nov 2019, 08:22
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank