Rude staff at Capitec

Never have I been so disappointed in Capitec. I got a letter from the Master of the High Court requesting that Capitec should provide me with latest bank statements, just the bank statements for my late mothers account, so that we can proceed with the executors letter.. I provided a copy of the death certificate, notice of death and copy of ID all certified together with the letter from the Magistrate just to be advised that they cant help me. When I raised my concerns the branch manager informed me unless I provide my dead mothers finger for fingerprints they will assist... Should I go dig up my mother, cut off her fingers and then I will receive assistance on her account? Very disappointing... I told this manageress she can go and F... herself and she rep**** back.. you too. I will advise all my clients to stop their bank accounts with Capitec and all future clients I would also rather refer to FNB or Absa!!