Rude Simphiwe at eastgate branch

On Sunday the 13th March 2022 around 9am we were at Capitec eastgate Branch to renew our bank cards. You staff member at the entrance, the lady who welcomes customers is so rude and has so much anger. Simphiwe didn’t have patience and didn’t answer some one our questions. The branch was empty at the time and there was nobody behind us. Our ticket number was number 24 and 25. It turns out by the time we sat down the ticket number was called and we didn’t hear because we were on our way to sit from the door. Simphiwe shouted at us saying why didn’t you go. Her body language you could tell that she was waiting to be violent. You can check your cameras if you have. I then asked the banker who was assisting me to call the manager. He called a gentleman who said to me he will speak to Simphiwe. What was disturbing is that this Simphiwe behaves like this infront of her colleagues and it seems like nobody is reprimanding her. Capitec can you save us from this bully. We usually visit park meadows branch and it’s a pitty that they were open on a Sunday. Why do you put such an angry person to deal with customers? Is Simphiwe even aware that she is at work ?