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Lauren G

1 reviews | Active since Dec 2016

11 Dec 2016, 11:38

rude service

<p>My partner and I walked into capitec bank hemming ways East london to deposit money into his account.. He politely asked the cashier how much would the bank charges be and she told us to calculate it ourselves saying it's not her job giving us the calculator. so we asked her can she please do it as all the other branches does it for us she blatantly said it's not her job they are not allowed too. She had no name badge on when we asked her for her name she told told Us her name is Asavela not knowing if this is correct. and then sarcastically asking if she should spell it for us... personally I think this is bad service and being rude and sarcastic. don't do the job if you can't work with people</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Dec 2016, 09:15
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Riaan Jacobs will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

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Capitec Bank