rude manager who couldn't assist

Item: Capitec Bank
Rating: 1
Author: nkosingiphile M

i called this morning asking for them to reverse a debit Oder on my account as i can not go to the branch because I'm sick ,and i cant be in contact with other people ,the call center consultant was very friendly and understanding but the manager was rude and told me to go to the branch even if I'm sick … need the funds for my medication as this is not what I agreed on to be debited ,he did not help me even in my condition

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

25 Nov 2021, 08:56

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply25 Nov 2021, 08:56

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

nkosingiphile M's updateReviewer Update

25 Nov 2021, 09:13

Hos soon can this be resolved ,i need medication

nkosingiphile M's update25 Nov 2021, 09:13

Reviewer Update

Hos soon can this be resolved ,i need medication

Capitec Bank's replyOfficial

18 Feb 2022, 17:34

Hi nkosingiphile

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 17:34

Official