Rude Manager - ******** of the FICA requirements

So, I wanted to open an account at Capitec. I had my municipal account as proof of residence (the latest one) but as I live on a plot (clearly stated on the account) the account goes to my son-in-law's postal address - but staff at Capitec have NO CLUE WHAT SO EVER!<br> <br> Apart from being rude and abrasive, the manager has no knowledge of how FICA works. He was ever rude and belligerent with my son-in-law telephonically. I am a principal of a real estate agency, my son-in-law is a regional manager of Sanlam - we both know what is required for FICA.<br> <br> Wonder how many other accounts Capitec will loose because of the rude, ******** manager???<br> <br> This is certainly no recommendation for any one to want to darken the doors of Capitec Vaal Mall - what a shame - I will not be one of the 100 000 new accounts as advertised - or is this a fictitious amount of new accounts that is advertised?