JM
Jackson M

1 reviews | Active since Jul 2012

13 Jun 2025, 18:29

RUDE MANAGER AT V&A CAPITEC BRANCH

I HAVE NEVER CAME ACROSS SUCH AN IMPUDENT PERSON LIKE I DID TODAY THE 13 JUNE 2025 AT V&A WATERFRONT BRANCH. MY WIFE WENT TO RESET PIN ON HER BANK CARD AND I WAS THERE TO OPEN AN ACCOUNT WHICH I OPTED NOT TO AFTER BEING ABRUPTLY AMBUSHED BY ANY KIND OF RUDDINESS AND FORWARDNESS YOU CAN THINK OF BY THE MANAGER OF THAT BRANCH OVER SOME TECHNOLOGY WE TRIED PRIOR GOING TO THE BRANCH. SHE EITHER NEED TRAINING OR COUNSELLING (PEOPLE ARE GOING THROUGH THE MOST) . NB. THIS HAPPENED IN FULL VIEW OF OTHER CUSTOMERS AND CONSULTANTS DESPITE HER BEING ADVISED TO TAKE THAT KIND OF CIRCUS TO THE BACK OFFICE. PATHETIC.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Jun 2025, 18:37
Official
Good day Jackson Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank