Rude manager at Kara Glen Capitec

Hi,

I just want to say that the manager and staff at Kara Glen Capitec has a very bad attitude towards customers.

This morning I wanted to deposit money into my account, simple.

Not according to staff member, firstly, which is understandable that three staff members called in sick, what is not understandable is that he could not deligate and put someone else at that desk. The staff member misinformed me that I cannot deposit the money into the ATM because it is full.

When I complained about her lackluster customer service, the manager jumped in, stating that I can.

Deposited the money.

When I went in to say thank you, he had a very bad attitude, stating that I should not became aggressive. I was taught by my mom, when someone say thank you, you respond by saying, pleasure have a good day.

Questions What is Capitec standard towards customers, misinformation? Lackluster customer service? If someone says thank you, what is Capitec standard response?