Rude Manager

I went there to ask about transact. My bank card does not allow ATM service due to that they did not print numbers at the back of the card, as I ask how is it my fault that they did not print it correctly he was not interested in my claim but was just ready to say whatever he wants with an attitude. I was very disappointed because Capitec always give best services. And worst part he is the manager by name called Dawi. I'm very upset and disappointed.