RUDE,LAZZY AND STINKING ATTITUDE CLERK

<p><br />Since I know your firm to be one characterized by quality I would presume service as well, I was quite surprised at my experience TODAY with your [Customer Service Clerk ] GUGULETHU BUTHELEZI. Upon requesting Gugu to register my cell phone for Cell phone Banking “she informed me that your APP doesn’t work on “small phones” seeing my phone on her table with my purse at the time. I then asked her to explain which she told me I needed 25 MEGA BYTES on the phone in order for the APP to work which I find strange because even my 4 year old niece knows the difference between BYTES and SOFTWARE when I told her that didn’t make sense she then proceeded to say I am being difficult she knows what she is talking about as she has tried it before “in my kind of phones” when I asked what did she mean by that she rep**** “SMALL PHONES” and continued to say if it was a TABLET or a BLACKBERRY Z10 the APP WOULD WORK.I then requested her to phone and connect me through to the CUSTOMER CARELINE as what she told me didn’t make sense, I even specified that if she was talking about a “SOFTWARE OR AN APP THAT NEEDED TO BE DOWNLOADED I would understand .Instead of her realising that she is making a mistake she informed me in an impolite and aggressive terms that it was “my small phone’s problem.” She then refused to process the request and continued to the host desk and had the audacity to gossip about me.I got to speak to Connie Banda who was very helpful and ensured that my APP on” my small phone” was loaded and got to work as I had requested.</p> <p>I will not trouble you with the details of the conversation, as it will serve no reasonable purpose. I am certain, however, that you will be concerned of the possible loss of business that may occur if customers are continued to be treated in this manner.</p> <p>Staff like Gugu needs to understand that it is “CUSTOMER SERVICES for a reason not SELF SERVE YOURSELF WHEN I AM NOT IN YOUR MOOD CAUSE I TOOK A LOOK AT YOU AND WEIGHED YOU TO BE NOTHING”.<br />If not leave the STINKING ATTITUDE BY THE DOOR AND REMIND YOURSELF WHY ARE YOU THERE IF NOT TAKE A LOOK AT “EVERY” CLIENT THAT WALKS IN AND REMEMBER THAT THEY CONTRIBUTE TOWARDS YOUR SALARY AT THE END OF THE MONTH.</p> <p> </p>