Rude, late, and ****
<p>So apparently you open at 8am. Wonderful. Only to get here and have you have training, it's fine. I will wait until the 8:30 the sign has now stipulated. What I'm not okay with is an employee coming out and saying he's going to be later because they're taking longer. He was rude and quote stuck-up in the fact that I was at his disposal as I had to wait until he was ready to open. Never mind I called yesterday to confirm bank hours and they confirmed 8, or having to call into Capitec itself and say that this particular branch should be open already. What terrible service!! </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Bernadine
With reference to your telephone conversation with Johan, thank you for taking the time to discuss the matter further with the Branch Manager. The feedback you provided us with ensures us to better equip the Service Consultants in question and re inforce our values in which we pride ourselves on to prevent this experience from happening to anyone else.
I wish to sincerely apologise for the inconvenience and frustration this might have caused you and I honestly hope that future interactions with us will live up to your service expectation.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should you require further assistance.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Bernadine
With reference to your telephone conversation with Johan, thank you for taking the time to discuss the matter further with the Branch Manager. The feedback you provided us with ensures us to better equip the Service Consultants in question and re inforce our values in which we pride ourselves on to prevent this experience from happening to anyone else.
I wish to sincerely apologise for the inconvenience and frustration this might have caused you and I honestly hope that future interactions with us will live up to your service expectation.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should you require further assistance.
Adwena Williams
Complaint Officer
Capitec Bank