KK
Kapolo K
1 reviews | Active since Dec 2017
27 Jun 2019, 10:31
Rude Jabulisile bank call agent
I just phone Capitec Bank on the *** number and I spoke to Jabulisile. I explained that I'd like for her to send me a proof of payment and she asked how I did the payment. So as I was explaining, I spoke my language (Setswana) with a mindset that she is South African and she can understand our languages. Yoh! She rep**** in a rude tone saying "I don't understand the language you are speaking". Then after she helped me I said to her, ma'am try and tell the other person in a nicer way that "Please let's stick to English because I don't understand your language". She said that's what I said that and hung up just like that.
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Capitec Bank's replyOfficial
27 Jun 2019, 11:59I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply27 Jun 2019, 11:59
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
KK
Kapolo K's updateReviewer Update
27 Jun 2019, 12:20Thank you for the quick response.
I know that customers can be a handful at times but as an agent, you need to humble yourself at all times especially because there is a saying "customer is always right". I was an agent before and trust me, I wasn't difficult to Jabulisile at all, I just wanted to advise her on how to respond in the future but she took it personally and emotionally.
I know that customers can be a handful at times but as an agent, you need to humble yourself at all times especially because there is a saying "customer is always right". I was an agent before and trust me, I wasn't difficult to Jabulisile at all, I just wanted to advise her on how to respond in the future but she took it personally and emotionally.
KK
Kapolo K's update27 Jun 2019, 12:20
Reviewer Update
Thank you for the quick response.
I know that customers can be a handful at times but as an agent, you need to humble yourself at all times especially because there is a saying "customer is always right". I was an agent before and trust me, I wasn't difficult to Jabulisile at all, I just wanted to advise her on how to respond in the future but she took it personally and emotionally.
I know that customers can be a handful at times but as an agent, you need to humble yourself at all times especially because there is a saying "customer is always right". I was an agent before and trust me, I wasn't difficult to Jabulisile at all, I just wanted to advise her on how to respond in the future but she took it personally and emotionally.