Rude head office consultant

I have been trying to write this review but couldn't bring myself to write it as i couldn't believe the treatment and the manner my case was handled by a so called qualified consultant from Capitec head office by the name of Nicole Smith. Last week friday i went into a capitec bank the Jabulani branch and went to notify the bank that i have been retrenched and will not be able to pay my agreed monthly payment as the contract i signed. The consultant @ the branch had called the head office and Nicole Smith on the other end of the line attended to the call and to my surprise she was the rudest person and was insensitive. I have been a capitec loan customer to more than 5yrs and it would have actually been nice to receive the best service. She wanted me to lye and say I will be able to pay minimum payment which I couldn't lye as i told her I'm unemployed and have no other source of income but ended up lye cause I was forced. She told me that she doesn't care i have to make the minimum and she didn't hear me out all she wanted was me to confirm the minimum. I left the branch not a happy customer of more than 5yrs and the fact that she was being insensitive to my situation and please don't hear me wrong I'm not saying I'm special but she needed to treat me with respect and loyalty as a customer my case is like any other. She even told me that the insurance will only pay for my loan after 3 yrs and when i took out the loan i was told it will be immidiate. If were to be asked to refere a family member, friend or colleague to capitec wouldn't even think of it the service I received had changed the way I feel about the Bank itself. Regards, Unhappy customer of more than 5yrs