Rude employee

On the 15 of june 2022 i went to Capitec bank birchacres mal in Tembisa to submit my late niece death certificate and the document from the magistrate court.I was assisted by Mosa.She told me to cone back after 7 days and she even indicated that i must come back this Friday the 24 of june.This morning i went back to Capitec to collect the certificate of balance for my late niece.Unfortunetly i couldn't get help,they told me about 14 days which was new to me.Noone has ever told me about 14 days.Ive asked the guy to cal Mosa.They first told me that Mosa was not available then i requested to see the manager.The manager tried to help me but the CCS deceased department couldn't help us with the certificate.Mosa was very rude to me using nx nx cause i said to her she is the one who told ne to come back and i want my petrol money.Of cause i wanted my petrol money from capitec.Can Capitec and CCS URGENTLY provide the certificate for me pls.Am stuck with Capitec and CCS cause i have to claim and pay the funeral expense for my late niece.Akso Capitec must give their employees training so that they respect their customers not to allow staff like Mosa to swear at customers.