Rude customer service agent with the Name Palesa.

I just spoke to an agent whose name is Palesa. Palesa was so rude and unhelpful she blatantly told me she can’t help when I wanted details for an unauthorised debit order. She then responded with a tone that I believe as a client was just rude and she flat out had so much attitude. I hope this is not how Capitec teaches their stuff to uphold themselves. I’m beyond disappointed but at least after being redirected other agents were helpful in their own way. My issue was not resolved but at least I got some answers.