GF
Grace F

1 reviews | Active since Mar 2018

02 Dec 2019, 08:52

Rude customer service

#BlackFriday Again, the Boubainville branch is the most unproffesional service. Went there 29 November, had to see a consultant. Was the only person in bank, got a ticket and waited. The lady that i needed to see, looked me in the eye, another lady came up and asked my ticket number, she said then that the other lady has been calling me 3 times over the speaker, but i didnt hear, so rude attitude. When i got the other lady, no friendly service, yet rude again.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Dec 2019, 15:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank