Rude customer service

I went into the Bosman /Pretoruis street branch to conduct a transaction witn my 2 year old in hand. I greeted the consultant she didn't respond she didn't wear a name tag , she didn't ask what else or further transactions she could assist me with. And I had to ask her for proof of transaction. That was the worst experience in a capitec branch I have ever experienced. She does not represent the bank image or vaues at all.I just wanted to change banks that very second.