Rude customer service

<p>Referring to incident number ********** 0</p> <p>I am the executor of my mother s affairs and part of her affairs is that she is a guardian of my nieces bank account. My request to the branch was dually actioned with a phone request to the contact center. During the conversation the branch consultant was having a hard time getting the contact center person, Zandile Mehlomakhulu. I asked that I speak to her to explain but she blatantly refusednto deal with me. Immediately when the I spoke to her her response was 'mmmh'. No good day, how can I assist but 'mmh'. She attitude was that she refuses to deal with me and gave me no opptunity to even explain the matter!</p> <p> </p> <p>My mother was not the legal guardian of my niece when she opened the account and gave instruction that I take over guardianship but Capitec refuses to give the authority.</p> <p>I am the legal guardian on my other nieces account and did not have this cumbersome process, so what make the switch over different .</p> <p>Even after trying to tell the crass individual that my sister did not want to control this account, she completely disregarded everything telling the branch agent that I must apply for legal guardianship of my niece. Does she even know what legal guardianship of a minor entitles and why would I stripped my sister of her parental rights??? Or is this the catch phrase of an unhelpful, I'll mannered, lacking training person.</p> <p> </p> <p>Is itpart of Capitec's training to have such individuals because I cancelled my own account with bank because of a similar incident with the contact centre last year???</p> <p> </p> <p> </p>