Rude Customer Care Consultant - ***

I am extremely dissatisfied with the service I received from consultant Zee (***). On Wednesday 25 June, around 13:00, I contacted Capitec via the in-app system. Zee refused to transfer me to the forex department, citing it was outside her mandate. When I mentioned other consultants had assisted me previously, she remained uncooperative. Her reasons for not transferring me included her manager being on lunch with no standby, and she even refused to let me wait for the manager's return. Her attitude was rude, dismissive, and unprofessional. Notably, she initially hesitated to provide her full name. When I called back, I managed to obtain her details. I believe Zee's behavior reflects poorly on Capitec, and I hope this matter is addressed. Please do listen to my call with her to get a better understanding of my concern