Rude Consultant/Unauthorized Debit Orders

For the past three months, I've had UKNOWN/UNAUTHORIZED debit orders go off from my account. Upon reversal and the stopping of these debit orders, Capitec charges ME for them lacking cyber security. What?!! I also received horrible service from Innocentia from the East Rand Mall branch last week Friday when I went to enquire about Capitec's product offers. She has ZERO product knowledge, customer service skills and helpfulness. Getting her to do the job I bet she **** about being "passionate" about was like getting my skin peeled off-it was PAINFUL. She has no business working there. Her service skills are better suited to cleaning graves because those are the only kind of people who would be oblivious to how condescending she is! Capitec's "It's Banking-Just Simpler" proves to be false under the crushing weight of people like Innocentia. Do better!!