Rude Consultant from Capitec Bank

I changed jobs recently, there was an error with my salary. I was suppose to be paid on a on the 20th by my current employer. They sorted out the issue my money reflected this morning. I have an account with capitec, wich i do not use for debit orders or barley use. I have had a funeral policy with Capitec for the past 2 years if not more. I call Capitec to ask them to arrange them to debit my account and i am through to a an agent. This lady just deducts my capitec account and does not ask which account to deduct from. When i ask her she just says to me i should read my contract it is started on my contract. I advice her i have never been debited on my capitec and you see my account is a differnt account she says no money you should read your contract. If your account is in arrears we debit. So i asked even its like that please confirm that you going to be debiting from my absa account she said i should read my contract. Your Agent is not sincerly she does not acknolegde she didnt follow the right procedure keeps saying you must read the contract. Is it not your agents job to educate clients and confirm which banking detaild you going to use