ZN
Zandile N

1 reviews | Active since Apr 2018

13 Aug 2020, 16:04

Rude consultant at Capitec Bank!

Good day, it is with disappointment that I write this review of my experience with a Capitec bank consultant. Yesterday I went to Durban with the hopes of being able to open an account with Capitec Bank only to get disappointed by such a rude consultant! When I entered Capitec the lady who was issueing the tickets at the door start questioning me why I am there and I politely answer that I am there to open a bank account. She then proceed ( speaking so loudly that the people in the queue outside can hear her)to ask me why I want to open a bank account. I politely again tell her that I have no account so I want one so I can save money and receive money and all. She then ask me if I am currently employed. I then tell her I am not employed as I am still a student, she then proceed( in her loud voice now people have started starring at us) to ask where I will then get the money to put into my account since I am unemployed? I again calmly tell her that my parents will send me money and all that. She then ask me if I am aware that one needs money to have an active account? I again tell her that I am aware of all that hence why I came here to open an account. She then ask me again how I will get the money to keep in my account. By this time I am A little irritated and frustrated by her question and the way she is speaking to me. I don't answer and just stare at her. She then proceed to call one of her other female colleagues that is not close by and again shouts " This lady here wants to open an account just nje underline the just nje( her exact words) and lapho she is unemployed with no source of income" ending it off with a sarcastic laugh in the end. By now the people inside Capitec bank are staring at me and this lady. That was the final straw to her ubsurd and rude attitude because it was right there and then that I decided that I don't want to open an account there anymore, I walked out at the same time the second lady was approaching her. I mean surely if Capitec bank only wants employed people to bank with them you should state that at least then I would not have wasted my time to stand in a long line only to be insulted with such bad attitude by that female! I suggest that Capitec bank work on the attitude of their consultants because if that is the way you conduct business you would surely lose many clients even potential clients like me to other Banks!

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Aug 2020, 16:36
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank