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mandisa N
1 reviews | Active since Feb 2019
02 Jul 2019, 19:29
Rude consultant at Capitec
On 7/06/2019 12:38 i called capitec regarding the discrepancies on my bank statement. i was assisted by the lady called Samantha if i am not mistaken who gave me an unpleasant attitude she even said "**** me" when i asked her to repeat what she explained. i did that because what she was saying was not the same with what i was seeing on my statement. she decided to put me on hold and never came back to assist me with what i needed assistance on.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
03 Jul 2019, 09:30I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply03 Jul 2019, 09:30
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
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mandisa N's updateReviewer Update
09 Jul 2019, 12:09Capitec bank contacted me regarding this matter they promised that they will investigate and get back to me, its been a weak now and i am still waiting to hear what their investigation were and how are they going to deal with it.
mN
mandisa N's update09 Jul 2019, 12:09
Reviewer Update
Capitec bank contacted me regarding this matter they promised that they will investigate and get back to me, its been a weak now and i am still waiting to hear what their investigation were and how are they going to deal with it.
mN
mandisa N's updateReviewer Update
18 Jul 2019, 16:07Today i have i got a pleasant feedback from Keisha about the issue i had with the Bank. i am happy with the feedback.
mN
mandisa N's update18 Jul 2019, 16:07
Reviewer Update
Today i have i got a pleasant feedback from Keisha about the issue i had with the Bank. i am happy with the feedback.