Rude consultant

I called the credit card department this morning 26.07.2024 because i wanted to close my credit . The first consultant was the best but wasn't able to assist as the app kept giving me issues. The second consultant was rude , did not let me finish so she can understand my point wasn't even able to put my enquiry across she didn't even bother to try understand where am coming from and i just didn't continue with the call coz already was discouraged. Capitec app is nonsense plus their employees makes it difficult to stay with the bank.