1 reviews | Active since Mar 2014
Rude consultant
I called the call centre tonight at 20:44 and spoke to someone by the name of Tshego who was exceptionally rude and extremely unhelpful. I think you guys need to hire people who are actually interested in their jobs and helping your clients. She asked me security questions I've never been asked before about products I don't even use. How am I supposed to know if I'm registered for mobile banking if I don't use it? Clearly I should be asked questions related to the way I manage my account. This girl after being so rude to me, she put me on mute. All I want from you guys is an apology. I don't want it from your escalations team, I want the apology directly from this girl. If I'm not contacted by this time tomorrow, I will take this further
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jackie Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jackie Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Morahanye
We are able to access your profile using the cell phone number you have provided.
Kind regards
Complaint Management
Capitec Bank
Good day Miss Morahanye
We are able to access your profile using the cell phone number you have provided.
Kind regards
Complaint Management
Capitec Bank