Rude Collections Agent

I just had a terrible experience while speaking to one of your advisors.I spoke to a lady by the name of Keolebogile Koji. Who was so disrespectful and decided to keep quiet after requesting to speak to a Manager. The following bad actions were displayed on the call: 1. She spoke down on me when I asked her questions about my account as if I'm supposed to know everything. 2. She spoke over me several times.3. Her tone was demanding and not friendly at all, she made me want to speak to someone else. 4. Ignored all my requests to speak to a Manager by speaking over me. 5. She then decided to keep quiet and not say anything after it seemed like i was speaking to myself. I'm not sure what your processes are given the above situation, but I would like for the necessary disciplinary action to be taken. It's not the first time I've received such terrible service from one of your agents. The following email will also be posted on your website, social media platform and also Hello Peter, as this is a trend within the contact industry and is nonsense. I look forward to hearing from you.