rude client service consultant

i have a loan and a global one account with capitec after i lost my job i made arrangements to pay my loan in minimum installments to avoid the account being in arrears so i went to the joburg cbd branch to pay the arranged amount to my surprise the lady who was at the counter was very rude i asked her to check my balance and with attitude she said she cannot check my balance as she has already called in the next client, wasn't she supposed to ask me if there's anything she can assist me with? unless that's how capitec staff are trained to be like that, i have never received such treatment at jabulani mall branch in soweto. i was thinking of switching to capitec when i get a job, but with that attitude the consultant have i will go for another bank, she was not even wearing a name tag but with attitude she said \MY NAME IS PALESA MOGELE"i suppose she told me her name so that i can lay a complaint or maybe she thought i will just let it slide as it was written all over her face that \""YOU NOT GON DO ANYTHING ABOUT IT\"""""