1 reviews | Active since Jul 2017

06 Feb 2019, 13:41

Rude Capitec staff Durban Station

I am very disappointed with the horrible services that workers of Capitec Durban Station branch offer, specifically "Thobile", I have been serviced by her 2 times in a row and i am really not please by 1. Poor product knowledge 2. Attitude towards clients (RUDE) 3. Lack of Client/customer profiling 4. Poor Listening s****s

These are just a few things to mention about her, really not impressed and I ended up having to just stand up and leave the bank due to her being so RUDE and interrogative rather than profiling. The silence she has with an ANGRY face. I would suggest that the bank looks in to this matter as it is not me alone who has such concerns about this branch, even the lunch breaks that they take all at the same time proves rather very poor planning and delegation. IT IS A MESS!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Feb 2019, 11:02
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply11 Feb 2019, 08:54
Official
Good day Mr Mbali

I trust that the matter has been resolved.

Kind regards
Kim Simons
Complaint Management 
Capitec Bank