Rude Capitec employees

I app**** for credit on the 17/01/2022 and I sent all the requested documents, however late last night a consultant called me to finalize the process but she hanged up on me and told me the person who initially processed my application will call me but no one has called and today I went to the branch as the sms instructed me and I was given the phone to call head office and I was assisted by some lady who also hanged up and refused to assist me when I immediately requested a copy of the call