Rude Capitec Consultants

I app**** for an access facility online. My application was handled by Noxolo Tutwana. I sent all my documents as per request via email and sent her a transaction history for September as the statement was not yet reflecting on my side. I called the bank on Thursday to get an update on my application since she never kept in touch with me. She never called or emailed me back. I called again on Thursday and requested that my application be referred to another consultant if she no longer works there. I was told only she can assist. Today it is Wednesday and still no communication from her. I called the bank again this after giving her ample time to get back to me, I was told by another consultant that my application has been cancelled without informing me. My application has been cancelled because I complained about her conduct. This is bad. I was told she will be calling me back to reactivate my application. I do not want to deal with her terrible work ethic