Rude Capitec Agent

Unknown transaction to myself was done on the 2nd of May 2020. I called Capitec query line, an Agent by the name Jabuliswa ref no. *** attended to my query. I regret to say this, she was very rule, I have never felt so low and humiliated, she made me feel like I'm stupid. I am cancelling my account with Capitec, I want to use a Bank I can trust, a bank that I would feel safe with.