FG
Fundiswa G

1 reviews | Active since Aug 2013

23 Aug 2023, 15:49

Rude call center agent - Nomathamsanqa Nkqayi

I called in to a call center after Capitec has changed my payment date without me telling them to do so. I called in to query this and an agent bt the name of Nomathasanqa Nkqayi took my call. She was rude and unprofessional. No customer service at all

0
Replies (1)
Capitec Bank
Capitec Bank's reply24 Aug 2023, 12:47
Official
Good day Fundiswa 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank