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ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

30 Mar 2018, 07:35

Rude call center agent

What a rude and un friendly consultant I just spoke to at your call center makes me wanna close my account I just asked sample questions and she answered me in a rude manner I have banked with fnb already and stll am with fnb and I never received this rude treatment I just asked if I should open the link or not she could have just said in a nice way no and capitec Wil not be liable if I open the link and lose money but instead she talked in a rude manner to me I'll done with capitec I Wil not be treated like that as I'm a customer your call center agents are rude and it doesn't sound like she wants to do her job I have a reference number for the call and it's ********** sort your call center out this interaction left a bad taste in my mouth and I'm strongly considering closing my account very unhappy

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Apr 2018, 09:36
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Alfonso Florence will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank