Rude attitude at Lyttleton Capitec branch

Today, i went to Capitec Lyttleton branch to switch to the phone app. What a disappointment with the interaction i had with Boipelo. I received my ticket and had a seat. Only one person assisted the people, although there was nobody except myself waiting. After a few minutes, i saw Boipelo coming from the counter where she were chatting to colleagues and it felt that i really disturbed her, as i was waiting fro her to assist me. I had a seat and explained what i wanted to do. She asked me a few questions and said i should log onto the app on my phone. She said i must enter my user name, but on the screen there is only numbers that can be added, is she not supposed to know this. When i told her, she said i must not get upset. I said to her i think i want to leave this then if this is her attitude. She said i can leave in a very bad attitude. I got up and she said i must sit down and again scan my finger before i can leave. I did scan my finger and said to her that i will report this incident. She said i can and she does not worry and i can go ahead. I felt that this was said with a ****** attitude as well. I am sure if i was NOT white, then this would not have happened. All people should get the service that they deserve with the correct customer care attitude. I want an apology from Boipelo via email. This is the first EVER bad experience i have had at Capitec. She does not know what is customer service. and should maybe go on training. From a very UNHAPPY Capitec client.