Rude assistant

Normally you go to capitec get a number and wait for your turn. One of the reasons that I joined capitec. You app is not working as my husband try to use the app for face recognition. We came to Richards Bay boardwalk branch. The assistant in front is trying to help someone with and totally ignoring us. She is supposed to give you a number.and send you in not assist customers. When I tried to get a number she was so rude and told me I must wait and carry on talking to the customer. Her work is to issues numbers and send you in. I did not appreciate her manner of communication absolutely ridiculous to speak to like that