Rude, arrogant and untrained Jackson Kone

I called Capitec customer care and spoke to an arrogant client care supervisor named Jackson Kone. He didn't even want to listen to me and made remarks that sounded like I'm a stupid person, When transferring money via app and when you add a beneficiary it does not verify the actual accountholders details. He denied this and even refuse to check with the IT saying he knows because he did IT and he's the Supervisor. I don't understand why Capitec would not deposit money inside the bank but when a client mistakenly put one number of the account number then they refuse to reverse it. This seemed liked a new **** that capitec employees use to take our money as they refuse to call the person that the money went to or even give numbers/name for me to ask the person to reverse the money. I'm so disappointed and will be closing my account and my daughter too.

Capitec should take their people to training for them to know that when adding a beneficiary the details are not verified against the actual accountholder.