CD
Cherylize D
1 reviews | Active since Aug 2019
29 Nov 2023, 13:14
Rude and Unhelpful staff at Eldorado Park Branch
I took off from work so that I could get to a branch to sort out my account, There has been two Unauthorized debits that came off from my account and I needed to sort it out. The girl that was at the door was rude not to me but everyone and i told her straight that she was not doing me her favour and I said I needed a consultant to assist and she told me to go to self service. So that is how you rude staff treats your clients. Can I get the relevant assistance or you can lose me as a client.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
29 Nov 2023, 13:20Good day Cherylize
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Nov 2023, 13:20
Official
Good day Cherylize
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CD
Cherylize D's updateReviewer Update
29 Nov 2023, 15:44Please do not send me sms stating that you tried calling, I have no missed calls.
Can the person with this complaint call me , I am available now !!! REF ***
Can the person with this complaint call me , I am available now !!! REF ***
CD
Cherylize D's update29 Nov 2023, 15:44
Reviewer Update
Please do not send me sms stating that you tried calling, I have no missed calls.
Can the person with this complaint call me , I am available now !!! REF ***
Can the person with this complaint call me , I am available now !!! REF ***
CD
Cherylize D's updateReviewer Update
21 Dec 2023, 09:10I have e-mailed you and do not lie because I have my phone next to me 24/7 unless it is your RUDE staff that calls me and drops when I answer. I think its best if you close my account seeing that you are not competent to resolve this simple query and lose me as a client if this is how you treat customers. Pathetic!!!
CD
Cherylize D's update21 Dec 2023, 09:10
Reviewer Update
I have e-mailed you and do not lie because I have my phone next to me 24/7 unless it is your RUDE staff that calls me and drops when I answer. I think its best if you close my account seeing that you are not competent to resolve this simple query and lose me as a client if this is how you treat customers. Pathetic!!!
CD
Cherylize D's updateReviewer Update
15 Jan 2024, 07:4247 Days later and yet still this has not been resolved, yet my account ts credit is growing everyday. It's currently on -R152.70. Still no resolution....
CD
Cherylize D's update15 Jan 2024, 07:42
Reviewer Update
47 Days later and yet still this has not been resolved, yet my account ts credit is growing everyday. It's currently on -R152.70. Still no resolution....