EN
ERNEST N

1 reviews | Active since Aug 2020

27 Aug 2020, 12:42

RUDE AND ****** CONSULTANT AT NUMBER SEVEN

yesterday i was at capitec Sasolburg branch wanting to open a capitec account but the white rude and ****** lady was asking me stupid and dumb questions just because am black, I was not able to get this problem solved.every time she talked she was telling me the way that they are capitec and so that is how they operate,when i was asking questions resulted in dismal failure,this is definitely not SIMPLIFIED BANKING!!!! this is incompetence to an insurmountable level!!! I definitely regretted going to the capitec sasolburg branch!!! Capitec you need to get rid of dead weight like that white ****** and rude woman because she is just full of **** and get with the program with more assets if you want to uphold your idea of SIMPLIFIED BANKING!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Aug 2020, 14:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply02 Sept 2020, 10:45
Official
Good day Ernest N

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank