rude and not willing to assist

<p>i was ****med on the 25 of May and i repoted the matter to my bank within 72 hours and was advised that the investigation will only take a maximum of 7 days but to date i have never received any call from them, i have been calling and consultant will advise me to go the the nearest branch for assiststance(westgate) and i went there twice already and i was assisted by Masego and sandile but they kept on telling me to wait or call the client care line today when i called i spoke to a lady by the name of Zandile she was so rude and only today on the 9th day they are telling me i must open a case and yet no one has ever told me to so ......i lost R6500 and i need this money she even said no one forced me to send this money i did it willingly of which its true but capitec is my bank they are supposed to be assisting me with this whole situation but instead i was made to feel like a fool by this zandile.... these kind of things do happen and unfortunatly its happening to me and i need them to help me but instead im being pushed from pillar to post. </p>