TM
Thando M
1 reviews | Active since Aug 2019
11 May 2020, 08:32
Rude and inexperienced customer service
Poor and inexperienced customer service received from some agent meant to assist Capitec clients. To top it all off she hangs up.
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Replies (2)
Capitec Bank's replyOfficial
11 May 2020, 11:27I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply11 May 2020, 11:27
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 May 2020, 09:36Good day
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
Capitec Bank's reply13 May 2020, 09:36
Official
Good day
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank