Rude and *********** staff

I have phoned the call center to get settlement amounts on my accounts. Which were exactly 1000 more on each account than what the amount are on my statements. After I have paid it I have phoned to ask why and that they must reimburse me with what I have paid more.i have phoned 3 times and everytime the phone was put down in my ear.i dont want to be all that money in credit as the lady put it.i want it refunded