Rude and disgusting Consultant Bongiwe

I'm sooooooo disappointed and very disgusted from the kind of service I've received from Capitec, my first incident was when I wanted to close my credit card which was one hell of a bad experience, dealing with rude and disrespectful consultants one which was Bongiwe who kept on speaking over me, until that matter was resolved after numerous calls and follow up from me, to my surprise I still receive the same bad service now when I was querying the transaction I transferred from my Absa account to Capitec which is not reflecting, and again the same rude, disrespectful consultant is the one whom which the call came too, Bongiwe who refused to even give me her surname, she did the same thing spoke with attitude and over me, also had the nerve to call me back and advice they can't assist me I should call Absa, which now the amount is credited, I'm sooooooo disappointed and really disgusted by the kind of service and such bad attitude from this lady, sies