MA
Mayibuye A
1 reviews | Active since Jan 2019
26 Nov 2020, 14:17
RUDE AND BAD CUSTOMER SERVICE FROM COLLECTIONS DEPARTMENT
Good day today I called Capitec bank Collections department spoke to Thabo Nkwana who was rude and had bad attitude towards me, I asked him to change my debit date to the 4th of December next month reason being in longer working for the company that pays me on the 30th. He told me he wont be able assist then I asked him what is the solution he proudly said my account will be in arrears.
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Replies (3)
Capitec Bank's replyOfficial
26 Nov 2020, 14:30Good day Mayibuye
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Nov 2020, 14:30
Official
Good day Mayibuye
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MA
Mayibuye A's updateReviewer Update
27 Nov 2020, 17:59Good evening
promise not fulfilled still waiting to be contacted by the designated official as the next business day has passed but no one bothered to contact me.
promise not fulfilled still waiting to be contacted by the designated official as the next business day has passed but no one bothered to contact me.
MA
Mayibuye A's update27 Nov 2020, 17:59
Reviewer Update
Good evening
promise not fulfilled still waiting to be contacted by the designated official as the next business day has passed but no one bothered to contact me.
promise not fulfilled still waiting to be contacted by the designated official as the next business day has passed but no one bothered to contact me.
MA
Mayibuye A's updateReviewer Update
30 Nov 2020, 09:06worst service ever failed just to move debit order date, thnks to you my account is now in arrears and my credit record ruined just because of bad customer service its banking just harder
MA
Mayibuye A's update30 Nov 2020, 09:06
Reviewer Update
worst service ever failed just to move debit order date, thnks to you my account is now in arrears and my credit record ruined just because of bad customer service its banking just harder