rude agent

I phoned capitec early today to complain about the new send cash added on cellphone banking. a lady by Adelaide assisted me. she had to ask security question before she could assist me wish I don't mind but I found her to be really rude and impatient especially when she told me that she couldn't pronounce my second name she repetead the same question and I told her I don't have enough airtime can you please ask me another question which you can maybe pronounce cause it's really not my fault that you cannot pronounce my name. she made me hold for nothing. then she came back to ask me about 5 questions. then she made me hold again saying she will check what had happened with my money. she made me hold until my airtime run out. I don't know why she made me hold the first time. she was very rude and unprofessional