LN
Lungile N

1 reviews | Active since Dec 2013

04 Oct 2016, 14:14

Rude

<p>I have never came across such a arrogant person in my life. He is rude and cannot work with people whatsoever. I was a Capitec Bank ATM in southgate and asked one of the consultants whose name is Shaun to help me as I was making a deposit. I specifically said that I wanted to put a refrence. He made me carry on and complete the transaction without putting my details on it. When I asked him where my cellphone number was he said I should take a picture using my phone and send it via whatsapp. I cannot believe that this actually happened. This man is rude and arrogant. Why use my cellphone if I could specify when making the deposit. Shaun really needs refresher training. When I said I would take this forward jw blatendly said I can take it to the highest court he doesn't care. The nerve.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Oct 2016, 08:10
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,