wB
wesley B

1 reviews | Active since Jul 2015

29 Jan 2021, 13:40

******* service from Capitec yet again

Capitec used to be an absolute pleasure to deal with, I find recently their level of service has dropped to be one of the worst. Once again I find myself unable to access my money because of their banking errors, and I must now turn to using my wife's FNB account to be able to have access to money. What's the point of having a capitec account if you need to have a back up bank account with another bank. Exact same thing happened 2 months ago and capitec just doesn't care.

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Jan 2021, 13:42
Official
Good day Wesley

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank
wB
wesley B's update29 Jan 2021, 13:49
Reviewer Update
Eagerly awaiting your ******* excuses and empty promises