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Mohammed M
1 reviews | Active since Aug 2019
12 Feb 2022, 22:39
******* service capitec bank.call centre.
Am a loyal customer with capitec a few years now. This is NOT the first time im complaining. I ran out of airtime. My access to my account on the APP was suspended due to me resetting my pin and forgetting same. Even did the selfie check with home affairs to no avail. Phoned the call centre spoke to 2 useless ladies keketso and NELISIWE!!! THEY CANT RETURN A CALL COS THEY INBOUND !!!! WHAT ******* SERVICE IS THAT. CAPITEC CAN AFFORD TO HAVE A DAMN TOLL FREE NUMBER FOR ITS CLIENTS BUT TO THIS DAY THEY CANT. U COMPLAIN VIA EMAIL THEY TAKE OVER A DAMN WEEK TO RESPOND !!! GET A DAMN MANAGER TO CALL me BACK IMMEDIATELY!!!!!
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Replies (8)0
Replies (8)MM
Mohammed M's updateReviewer Update
13 Feb 2022, 07:31******* service from capitec. Phoned this morning again had no airtime. Gugu was NOTeven empathetic to my situation . Only interested in authentication????? And my call gor cut off!!! Absolute disgrace!!!!
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Mohammed M's update13 Feb 2022, 07:31
Reviewer Update
******* service from capitec. Phoned this morning again had no airtime. Gugu was NOTeven empathetic to my situation . Only interested in authentication????? And my call gor cut off!!! Absolute disgrace!!!!
Capitec Bank's replyOfficial
13 Feb 2022, 09:12Good day Mohammed
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Feb 2022, 09:12
Official
Good day Mohammed
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Mohammed M's updateReviewer Update
13 Feb 2022, 12:41My damn capitec account is suspended!!!!! I need immediate access. Do u NOT understand what I'm saying. Get a damn CONSULTANTor manager to call me NOW TODAY NOT TOMORROW YOU BUNCH OF *****S!!!!
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Mohammed M's update13 Feb 2022, 12:41
Reviewer Update
My damn capitec account is suspended!!!!! I need immediate access. Do u NOT understand what I'm saying. Get a damn CONSULTANTor manager to call me NOW TODAY NOT TOMORROW YOU BUNCH OF *****S!!!!
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Mohammed M's updateReviewer Update
13 Feb 2022, 12:43I need access to my account on the APP NOW!!! I FORGOTMY PIN!!!CALL ME BACK NOW!!!!
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Mohammed M's update13 Feb 2022, 12:43
Reviewer Update
I need access to my account on the APP NOW!!! I FORGOTMY PIN!!!CALL ME BACK NOW!!!!
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Mohammed M's updateReviewer Update
14 Feb 2022, 09:04Im still waiting for a USELESS MANAGER to call me back about my COMPLAINT!!!!!
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Mohammed M's update14 Feb 2022, 09:04
Reviewer Update
Im still waiting for a USELESS MANAGER to call me back about my COMPLAINT!!!!!
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Mohammed M's updateReviewer Update
14 Feb 2022, 11:05I want a damn manager from capitec to call me BACK NOW!!!!!
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Mohammed M's update14 Feb 2022, 11:05
Reviewer Update
I want a damn manager from capitec to call me BACK NOW!!!!!
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Mohammed M's updateReviewer Update
16 Feb 2022, 12:11Up to now ,NO DAMN MANAGER FROM COMPLAINTS HAS CALLED ME BACK!!! *******SERVICE FROM CAPITEC!!!
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Mohammed M's update16 Feb 2022, 12:11
Reviewer Update
Up to now ,NO DAMN MANAGER FROM COMPLAINTS HAS CALLED ME BACK!!! *******SERVICE FROM CAPITEC!!!
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Mohammed M's updateReviewer Update
23 Feb 2022, 21:18Spoke to a USELESS MEESHA in complaints over a week ago. Escalated my complaint and request for compensation. Haven't heard from her or any manager since!!!! All my emails have been ignored!!! This is the TOTALLY unacceptable and PATHETIC SERVICE one gets from CAPITEC!!!!
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Mohammed M's update23 Feb 2022, 21:18
Reviewer Update
Spoke to a USELESS MEESHA in complaints over a week ago. Escalated my complaint and request for compensation. Haven't heard from her or any manager since!!!! All my emails have been ignored!!! This is the TOTALLY unacceptable and PATHETIC SERVICE one gets from CAPITEC!!!!